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Return Policy

General Information

Most if not all purchased from PrimoResin.ca can be returned or traded for up to either 30 days from the date of buy, depending on the sort of item, and the condition of its return. Our returns come with no covered-up expenses and now and then we will indeed cover the shipping. We treat all returns individually and the method is straightforward and easy. For product-specific return and trade approaches, please see the list underneath.

  • All items must be returned inside 30 days of receipt.
  • All items must be within the unique bundling and condition (Closed and sealed).
  • All items returned must have a substantial Return Merchandise Authorization (RMA) number given to you by our client benefit office.
  • Initial shipping charges are non-refundable. Client is dependable for return shipping.
  • A valid tracking number must be provided to claim the totality of your funds.
  • A 20% restocking charge will be charged on all non-defective returns.

Note: In case an item is returned due to an internal error, we will assume full responsibility and trade it free of charge.

Holiday Return Extension

All products ordered on our website or mobile app during the holiday season are subject to a holiday return extension. The holiday return extension is valid for up to 60 days until January 31, 2021 for all items ordered between November 15, 2020 and December 24, 2020.

Return Procedure

Prior to returning your order, you must request an RMA number. This identification number will classify your claim and provide all necessary information (e.g., return address, contact information) on how to proceed with the return. Request your RMA by sending an email to primoresin@gamil.com.

Note: RMA numbers can only be obtained using the methods mentioned above.

Exchanges Procedure

You may select one of the 2 alternatives at your caution when trading an item:

Option 1 – Return your item to get a substitution. Take after our standard return procedures and indicate what you would like to trade your order for. Upon receipt of the item, we will ship out your requested item. Within the occasion that a distinction in cost exists, the client will be charged/credited accordingly.

Option 2 – Place a new order and return your old one. Order your wanted item by utilizing our online store or by calling us. After setting your order, ask an RMA and take after the standard return methods. Upon receipt of the wrong/defecting product(s), we will issue the refund.

Note: There may be a $15 charge connected to all exchanges..

Incomplete, Broken & Flawed Kits

If your order is inadequate, broken or flawed, if you do not mind get in touch with our customer service department and clarify the situation immediately, please do not use the parts! A replacement item will be transported out to you. The inadequate item must be returned inside the primary 30 days.

Warranty Claims

We guarantee 100% exactitude as per manufacturing and technical specifications when used as specified.

Cancelling Your Order

All orders are usually shipped out within 7 business days. In case you need to cancel your order, it must be done inside that time outline. In any case, we cannot ensure that a cancellation will be conceivable due to our mechanized fulfillment framework. Once your order is dispatched to our distribution center for pressing, or in case it has dispatched, it can not be cancelled.

On the off chance that you would like to return your order from there on you will be subject to a 20% restocking expense and starting shipping charges will not be credited. Indeed, in spite of the fact that we offer free shipping, we cannot discount the initial shipping charges of sending the order out to you.

Refunds & Credits

Once your RMA has been endorsed, a discount will be given utilizing the same installment method provided. Discounts and credits will be applied inside 3 to 5 business days. A receipt will be sent to you through mail once it is completed.

We are not responsible for damage caused during the application or utilization of the product.

Questions?

For all questions concerning our Return / Refund & Policies if it's not too much trouble contact us at primoresin@gmail.com, one of our customer service specialists will reply you inside 24 hours.

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